Privacy Policy

FarmSync ("we", "our", or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and disclose information through our website at farmsync.co.ke, our mobile applications, and related services (collectively, the "Services").

By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, do not use our Services. This policy applies to all users of our Services, including farm owners, managers, employees, and other individuals who access or use our Services.

2.1 Information You Provide to Us

We collect information you provide directly to us when you:

• Create or update your account (e.g., name, email address, phone number, password)
• Complete your profile information (e.g., farm details, company information)
• Use our products and services (e.g., livestock data, crop information, inventory records)
• Communicate with us via email, phone, or other methods
• Submit feedback, support requests, or participate in surveys
• Register for webinars, demonstrations, or other events

2.2 Information We Collect Automatically

When you access or use our Services, we may automatically collect certain information about your device and usage, including:

• Device information (e.g., hardware model, operating system version, unique device identifiers)
• Log information (e.g., IP address, access times, pages viewed, browser type)
• Location information (with your permission)
• Usage data (e.g., features used, interactions with the interface)
• Information collected through cookies and similar technologies

We use the information we collect to:

• Provide, maintain, and improve our Services
• Create and manage your account
• Process transactions and send related information
• Send important notices and communications regarding our Services
• Respond to your comments, questions, and requests
• Provide customer service and technical support
• Monitor and analyze trends, usage, and activities in connection with our Services
• Personalize and improve your experience
• Develop new products, services, features, and functionality
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Comply with legal obligations

We may share your information in the following circumstances:

4.1 With Your Consent

We may share your information with third parties when you have given us your consent to do so.

4.2 Service Providers

We may share your information with third-party vendors, consultants, and other service providers who need access to your information to perform services on our behalf, such as hosting our services, processing payments, sending emails, or providing analytics services.

4.3 Compliance with Laws

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4.4 Business Transfers

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

We take reasonable measures to help protect your personal information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication requirements
• Regular backups and data recovery procedures
• Staff training on security practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Depending on your location, you may have certain rights regarding your personal information, including:

• Access to your personal information
• Correction of inaccurate or incomplete information
• Deletion of your personal information
• Restriction or objection to certain processing activities
• Data portability (receiving your data in a structured, commonly used format)
• Withdrawal of consent for processing based on consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

We may update this Privacy Policy from time to time in response to changing legal, technical, or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make.

We will obtain your consent to any material Privacy Policy changes if and where this is required by applicable data protection laws. The date of the latest version will be noted at the top of the policy.